Compliance FAQs

Why did I receive an email from the FSLSO for a premium filing deficiency? I filed more premium than the email represents.

The batch file displays the total premium amount for all transactions submitted within the batch. If your total premium exceeds the amount shown on the discrepancy notice, some reported premiums may not have effective dates within the reporting period. The email you received from FSLSO compares the insurer's premiums with effective dates within the reporting period against agent and IPC filers' premiums within the same period.

How do I submit a cancellation for a layered policy?
SLIP+ allows only one cancellation transaction per policy. Thus, when submitting a layered policy cancellation, you must file one cancellation transaction and the remaining transactions as return premiums.
When does the surplus lines agent keep a copy of the disclosure form?
According to Florida law, obtaining and maintaining an accurate and complete surplus lines disclosure is the sole responsibility of the retail/producing agent, not the surplus lines agent. Surplus lines agents are only required to obtain and maintain a disclosure when acting in both a producing and surplus lines capacity.
What is the maximum amount an insurance company can charge for a policy fee?
There is no limit on fees imposed by a surplus lines insurer. Still, the fee amount should be charged in consideration for the insurance contract, remitted to the insurer, and not retained by the agent or MGA.
I am a relatively new Florida surplus lines agent and would like to confirm that I am operating in compliance. Do I have to wait three years for a compliance review?
No. You may request a compliance review at any time. We know there are numerous statutes and requirements to keep up with while navigating the surplus lines marketplace, so the FSLSO Compliance Review Department can schedule a complimentary review upon request.
Who do I contact if I have additional questions about Premium Reconciliation?
If you have additional questions about Premium Reconciliation, please contact Accounting at 800-562-4496, option 4 or email accounting@fslso.com.
How do I terminate my surplus lines license?

To voluntarily terminate/surrender your license, please log in to your Florida Department of Financial Services MyProfile account. You will need to terminate your appointments first, and then you may surrender your license(s).

Alternatively, you may send a letter to the Bureau of Licensing stating that you wish to surrender your license. Please include the following:

  • Name
  • Florida License ID Number
  • Mailing address
  • Telephone number
  • Enclose your Florida insurance license ID or a statement indicating that you do not have the ID
  • Signature of the licensee
  • Copy of government-issued photo identification
The letter can be emailed to the Department at AgentLicensing@MyFloridaCFO.com or mailed to:

Florida Department of Financial Services
Division of Agent and Agency Services
Bureau of Licensing
200 East Gaines St.
Tallahassee, FL 32399-0319
When can I apply the one declination under F.S. 626.914(4)?
Here are some sample questions and answers that will help you understand the declination exemption under F.S. 626.914(4):

Q: If the total dwelling replacement cost of residential structures insured by one policy totals $700,000 or more, but not one individual structure has a dwelling replacement cost of $700,000 or more, would the exemption requiring only one declination apply?  (For example, if there were three separate condominium structures, each with a dwelling replacement cost of $400,000 covered under one policy for a total of $1.2 million.)

A: No. The exemption requiring only one declination will not apply if no single residential structure has a dwelling replacement cost of $700,000 or more. Even though one policy will be issued to cover all the buildings included in a single condominium association, an agent cannot use the aggregate replacement cost value of the buildings to reach the threshold. The language in the statute specifically refers to "the residential structure." The agent will only need one declination if any residential structure has a dwelling replacement cost of $700,000 or more, but the qualifying structure must be "residential." It must have dwelling units and cannot be solely a pool, commercial unit, or other common area.

Q: Does the one declination exemption apply if an individual coverage such as liability was written on a residential structure with a dwelling replacement cost of $700,000 or more?

 A: Yes. So long as the residential structure has a replacement cost of $700,000 or more, any coverage requiring a diligent effort would need only one declination. Section 626.914(4), Florida Statutes, does not limit the type of coverage sought to a property policy. It states explicitly: "diligent effort means seeking coverage from and having been rejected by at least one authorized insurer currently writing this type of coverage and documenting this rejection."

What is a Basic Review?

A Basic Review is a review of an agent who is currently writing or has written surplus lines business within the last three years. 

The review verifies the status of the agent’s surplus lines license and the proper reporting of surplus lines policies. FSLSO will review randomly selected policies to ensure compliance is maintained under the Florida Surplus Lines Service Office Agent Procedures Manual.

The agent will also be asked to provide the agency’s Accounts Payable Ledger relating to “vendors” (all surplus lines insurance companies, agents, brokers, and MGAs) paid within the last three years.

I am a Florida licensed agent. Is my agency required to be licensed as well?

Yes. Florida Statute requires entities engaging in any activity or employing individuals to engage in any activity which by law may be performed only by a licensed insurance agent to hold an agency license.

NOTE: An insurance agency owned and operated by a single licensed agent conducting business in their name and not employing or otherwise using the services of or appointing other licensees is exempt from the agency licensing requirement.

Where can I find the current tax, service fee, and assessment rates?
The current tax, service fee, and assessment rates can be found on the Tax/Fee/Assessment Table page.
What is a TIQ?

A Transaction in Question, or TIQ, is a transaction that has been received by FSLSO but does not meet one or more of FSLSO’s business rules, has not yet been accepted, and possibly has not been invoiced. If you receive a confirmation number that begins with a “Q,” please make the necessary corrections to the transaction or contact FSLSO if you need assistance. 

There are two categories of TIQs: financial and non-financial. A financial TIQ is not invoiced or credited until corrected. There are two types of financial TIQs: Unbalanced Returned Premium (URP) and Unbalanced Returned Policy Fees (URF). FSLSO staff members cannot manually accept financial TIQs; the user can only correct and accept them.
Where can I find a list of eligible surplus lines insurers?
To view the surplus lines companies eligible to do business in the State of Florida, please visit our Eligible Insurers page.
What coverages fall under the E&O category?

When professions require E&O coverage, many products include E&O in a package commonly referred to as a “professional liability” policy. On October 1, 2011, the Office of Insurance Regulation stated that professional liability could be considered E&O insurance. Thus, only a disclosure form is necessary when purchasing professional liability coverage.

*This does not include medical malpractice or professional liability for a licensed medical facility or personnel.
What is a Target Review?

A Desk Review is a compliance review conducted by the Compliance Review analyst from their office. Information can be exchanged between the analyst and the agent through SLIP+, phone, email, or postal service. This type of review is better suited for Basic Reviews of agents with a limited number of policies to examine.

An On-Site Review is a compliance review conducted in the agent’s office.
What coverage codes does the EMPA surcharge apply to?

Applicable coverage codes: 

  • 1000 Commercial Property
  • 1001 Builders Risk - Commercial
  • 1003 Apartments - Commercial
  • 1005 Commercial Package
  • 1006 Condominium - Commercial
  • 1017 Collateral Protection (force placed coverage)
  • 2000 Homeowners-HO-1
  • 2001 Homeowners-HO-2
  • 2002 Homeowners-HO-3
  • 2003 Homeowners-HO-4 - Tenant
  • 2004 Homeowners-HO-5
  • 2005 Homeowners-HO-6 - Condo Unit Owners
  • 2006 Homeowners-HO-8
  • 2007 Builders Risk - Residential
  • 2009 Dwelling Property
  • 2010 Farmowners Multi-Peril
  • 2011 Mobile Homeowners

State and governmental entities are NOT exempt and therefore are also assessable.

What is the difference between a Desk Review and an On-Site Review?

A desk review is a compliance review conducted by the Compliance Review analyst from their office. Information can be transferred between the analyst and the agent via phone, email, fax, or postal service. This type of review is better suited for Basic Reviews of agents with minimal policies to review.

An on-site review is a compliance review conducted in the agent’s office.

What information is required on the face page of a policy? Is the face page required for endorsements?

Florida law (F.S. 626.922 and 626.924mandates specific information to be included on a surplus lines contract. FSLSO provides a Sample Face Page that contains all the required information.

The face page is required for new and renewal policies but not endorsements or cancellations as long as the necessary financial information (premium, tax, fees, and applicable assessments) is disclosed.
How does the new 4.94% tax rate affect endorsements and cancellations on policies effective prior to July 1, 2020?

All new and renewal policies effective prior to July 1, 2020, and any subsequent endorsements on those policies will still be taxed at the original rate of 5%.

For example, the tax rate for a policy, effective January 1, 2020, is 5% of the gross premium. An additional premium endorsement effective July 1, 2020 would also be taxed at 5%. If the policy is cancelled effective August 1, 2020, the tax credit is 5% of the returned premium.

When these transactions are reported to FSLSO via SLIP or Batch, the system will calculate the appropriate taxes based on the effective date of the new or renewal policy.

The tax rate reduction does not apply to independently procured coverage (IPC). IPC policies are subject to a premium tax at the rate of 5% pursuant to F.S. 626.938.
Is the surplus lines agent required to be present for an on-site review?
No, the surplus lines agent is not required to be present. However, we do ask that an agent representative be available should questions arise during the review process.